The digital world has given us many tools and technologies to enhance our online experience and stre...

Overview PixieBrix and Zapier are both powerful automation tools designed to streamline workflows an...

A digital twin is a virtual model that represents a physical object, system, or process. It simulate...

Customer-facing workers deal with a growing challenge: providing a quality experience to customers w...

Information is everything, and getting that information is all about two things: speed and accuracy....

Agent Assist Software (AAS) is an AI-driven tool designed to aid customer-facing agents. AAS can be ...

Introduction (What are Decision Trees?)Briefly explain what machine learning is (optional).Introduce...

We asked CX Leader, Craig Stoss, a few questions about his experience with Customer Success. Here’s ...

We asked CX Leader, Michael Mattson, a few questions about his experience with Customer Success. Her...

In the world of customer experience (CX), success hinges on more than technical skills—it requires f...