All articles from Eric Bodnar

• Feb 9, 2026 8:28:52 PM

The Best Web Clippers in 2026: Capture the Web Without Losing Context

• Feb 2, 2026 12:00:00 AM

The 14 Best Notion Extensions for Chrome (For Notes, Data, and More)

Sep 30, 2025 1:55:42 PM

Escalation Tax: Why It’s Quietly Draining Your Support ROI

Sep 25, 2025 10:24:23 AM

From Static Tools to Live Support: Why Your KB and Search Are Failing Agents - and What Replaces Them

Sep 19, 2025 3:39:49 PM

The Support Flow Playbook: How to Transform Technical Support Work, Step by Step

Sep 16, 2025 4:34:12 PM

The New Support Tech Stack: Human + AI, Not Human vs. AI

Sep 9, 2025 4:38:01 PM

Rewiring Support for AI Value: Lessons from McKinsey’s State of AI