---
title: PixieBrix Blog (7)
description: (7)
---

---

[ 3 min read

![](https://blog.pixiebrix.com/hubfs/statictools.png)

###### From Static Tools to Live Support: Why Your KB and Search Are Failing Agents - and What Replaces Them

By Eric Bodnar

](https://blog.pixiebrix.com/blog/ai-copilot-static-tools-fail-cutting-escalations-with-live-context)

[ 2 min read

![](https://blog.pixiebrix.com/hubfs/sfplaybook.png)

###### The Support Flow Playbook: How to Transform Technical Support Work, Step by Step

By Eric Bodnar

](https://blog.pixiebrix.com/blog/support-flow-playbook)

[ 3 min read

![](https://blog.pixiebrix.com/hubfs/human+ai.png)

###### The New Support Tech Stack: Human + AI, Not Human vs. AI

By Eric Bodnar

](https://blog.pixiebrix.com/blog/the-new-support-tech-stack-human-ai)

[ 2 min read

![](https://blog.pixiebrix.com/hubfs/mckinseyblog.png)

###### Rewiring Support for AI Value: Lessons from McKinsey’s State of AI

By Eric Bodnar

](https://blog.pixiebrix.com/blog/ai-support-copilot-mckinsey-2025)

[ 3 min read

![](https://blog.pixiebrix.com/hubfs/Page%2016.png)

###### AI Archetypes: Choosing the Right AI For Support

By Eric Bodnar

](https://blog.pixiebrix.com/blog/support-ai-archetypes)

[ 3 min read

![](https://blog.pixiebrix.com/hubfs/tcoblog.png)

###### The Hidden Costs of AI in Customer Support: Understanding TCO

By Eric Bodnar

](https://blog.pixiebrix.com/blog/ai-customer-support-tco)

[ 3 min read

![](https://blog.pixiebrix.com/hubfs/hidcost.png)

###### The Hidden Toll of Escalations - and How AI Helps You Break Free

By Eric Bodnar

](https://blog.pixiebrix.com/blog/the-escalation-tax-hidden-costs-ai)

[![pixiebrix-logo](https://blog.pixiebrix.com/hs-fs/hubfs/default@1x.png?width=200&height=100&name=default@1x.png "pixiebrix-logo")](https://pixiebrix.com/)