AI has been a hot topic ever since ChatGPT first launched to the public back in November of 2022....
68% of C-suite executives say GenAI adoption has caused tension and division in their organizations. Sound familiar?
While the potential of AI is massive - efficiency, cost savings, better decisions - the path to adoption isn’t always smooth. From stakeholder pushback to integration headaches, companies are realizing that introducing AI isn’t just about the tech - it’s about change.
So how can teams roll out AI successfully?
Here are five secrets to doing it right - straight from the front lines of AI implementation:
1. Prioritize Use Cases
Start small, win big.
Rather than launching AI everywhere at once, identify 2–3 high-impact workflows where AI can drive measurable benefits - time savings, cost reductions, or accuracy gains. These “quick wins” prove value early, reduce risk, and help build internal momentum.
💡 Pro Tip: Think call deflection, auto-summarization, or automated data entry - tasks where impact is easy to measure.
2. Identify Champions
Find your internal trailblazers.
Rolling out AI without internal support? That’s a recipe for slow uptake. Instead, bring in your tech-savvy, curious, or influential employees early. These champions provide feedback, spot roadblocks, and build internal buzz.
🎯 Look for early adopters who naturally experiment with new tools and listen closely to their input.
3. Embed AI into Workflows
Make it feel seamless.
The best AI doesn’t feel like AI - it feels like help. Integrate it into the tools your teams already use so they don’t have to switch tabs, break flow, or jump through hoops. Adoption thrives when the experience is frictionless.
🛠️ This means browser extensions, CRM plugins, and real-time sidebars - not standalone platforms no one wants to log into.
4. Measure, Measure, Measure
Know what’s working (and what’s not).
Track usage. Collect feedback. Highlight wins. The more clearly you can show progress and results, the easier it is to maintain buy-in and secure budget. Dashboards are your best friend here—use them to spotlight engagement and celebrate success stories.
📊 Share adoption trends regularly with stakeholders and execs.
5. Double Down on Wins
Scale what works.
Once you know which features and workflows drive the most engagement, go bigger. Add training, expand access, and refine processes to roll out those wins across teams or departments.
🚀 Small pilot → big rollout. Focus your investment where it’s proven to pay off.
What It Looks Like in Action
“PixieBrix has revolutionized our support operations. Our AI-powered decision trees keep our agents on track, significantly reducing call times and improving efficiency. It’s easy to use, fast to set up, and has transformed how we train and empower new agents with real-time, AI-driven guidance.”
— Mike Lauer, Director of Operations at BallerTV
Adopting AI doesn’t have to be chaotic. By starting small, building champions, integrating smoothly, and doubling down on what works—you can turn AI from a buzzword into a business driver.
