All articles from Eric Bodnar

Sep 19, 2025 3:39:49 PM

The Support Flow Playbook: How to Transform Technical Support Work, Step by Step

Sep 16, 2025 4:34:12 PM

The New Support Tech Stack: Human + AI, Not Human vs. AI

Sep 9, 2025 4:38:01 PM

Rewiring Support for AI Value: Lessons from McKinsey’s State of AI

Sep 8, 2025 1:56:58 PM

AI Archetypes: Choosing the Right AI For Support

Sep 5, 2025 5:47:32 PM

The Hidden Costs of AI in Customer Support: Understanding TCO

Sep 4, 2025 9:47:32 PM

The Hidden Toll of Escalations - and How AI Helps You Break Free