"At this year's Imagine event in Austin, we witnessed the fusion of art and science in prompt writin...

I've been playing around with our decision trees since they're so easy to activate from a spreadshee...

If you're working to automate processes in Zendesk, you might notice that macros can only get you so...

You may have seen my post where I wrote about creating a decision tree from a Google Sheet, but sinc...

When you're trying to get your team's attention with an announcement, how do you do it?

The PixieBrix team recently traveled to Austin to attend Automation Anywhere's Imagine Conference, a...

Navigating the digital landscape can be daunting, but Digital Adoption Platforms (DAP) are here to s...

In today’s fast-paced digital world, businesses are continually seeking ways to enhance customer ser...

Hey there, fellow content creators! 🎉

While you may not prefer being called a dork in real life (or maybe you do), learning how to Google ...