The digital world has given us many tools and technologies to enhance our online experience and stre...

Overview PixieBrix and Zapier are both powerful automation tools designed to streamline workflows an...

I've been playing around with our decision trees since they're so easy to activate from a spreadshee...

If you're working to automate processes in Zendesk, you might notice that macros can only get you so...

A digital twin is a virtual model that represents a physical object, system, or process. It simulate...

You may have seen my post where I wrote about creating a decision tree from a Google Sheet, but sinc...

Imagine having a database of your own specific knowledge that you can access at your fingertips. We'...

Customer-facing workers deal with a growing challenge: providing a quality experience to customers w...

Information is everything, and getting that information is all about two things: speed and accuracy....

Agent Assist Software (AAS) is an AI-driven tool designed to aid customer-facing agents. AAS can be ...