Customer-facing workers deal with a growing challenge: providing a quality experience to customers w...

Information is everything, and getting that information is all about two things: speed and accuracy....

Agent Assist Software (AAS) is an AI-driven tool designed to aid customer-facing agents. AAS can be ...

When you're trying to get your team's attention with an announcement, how do you do it?

Introduction (What are Decision Trees?)Briefly explain what machine learning is (optional).Introduce...

We asked CX Leader, Craig Stoss, a few questions about his experience with Customer Success. Here’s ...

You might have gotten the hang of using AI tools like ChatGPT, but have you experimented with agenti...

We asked CX Leader, Michael Mattson, a few questions about his experience with Customer Success. Her...

In the world of customer experience (CX), success hinges on more than technical skills—it requires f...

Effectively communicating with customers about their feedback and ensuring continuous improvement is...