If you're working to automate processes in Zendesk, you might notice that macros can only get you so...

A digital twin is a virtual model that represents a physical object, system, or process. It simulate...

You may have seen my post where I wrote about creating a decision tree from a Google Sheet, but sinc...

Imagine having a database of your own specific knowledge that you can access at your fingertips. We'...

Customer-facing workers deal with a growing challenge: providing a quality experience to customers w...

Information is everything, and getting that information is all about two things: speed and accuracy....

Agent Assist Software (AAS) is an AI-driven tool designed to aid customer-facing agents. AAS can be ...

When you're trying to get your team's attention with an announcement, how do you do it?

Introduction (What are Decision Trees?)Briefly explain what machine learning is (optional).Introduce...

We asked CX Leader, Craig Stoss, a few questions about his experience with Customer Success. Here’s ...